Shipping and returns
LAST UPDATED 12 OCTOBER 2026
Where we ship
We currently ship to addresses in the United States only.
Delivery options
| Option | Cost | Arrives in |
|---|---|---|
| Standard | $10, free on orders over $200 | 2–5 business days |
| Express | $25 | 1–3 business days |
You choose at checkout. Orders are packed and handed to the carrier within 1–2 business days, and you'll get a tracking link by email once it ships. Delivery times are the carrier's estimates, not guarantees.
Pieces from marketplace sellers ship from the seller, so an order with pieces from different sellers may arrive in more than one parcel.
Returns: Selection pieces
- You have 14 days from delivery to start a return, for any reason.
- Pieces must be unworn and unwashed, with their original tags attached.
- Start a return from the contact page with your order number. We'll email you a free prepaid return label.
- Once the piece arrives back and is checked, we refund the original payment method, usually within 5–10 business days. The shipping you paid at checkout isn't refunded unless the return is our mistake.
Returns: marketplace and pre-owned pieces
Each marketplace seller sets their own returns policy, shown on every one of their listings under “Delivery and returns”. If a seller hasn't set one, the sale is final.
Whatever the seller's policy, if a piece arrives damaged, isn't authentic, or isn't as described in the listing, tell us within 3 days of delivery and we'll make it right with a full refund.
Something wrong with your order?
Wrong item, damage in transit or a missing parcel: get in touch through the contact page or email support@irokama.com, ideally with a photo, and we'll sort it out.